Returns & Shipping Policy
Return & Exchange Policy
Char’s Boutique offers returns for store credit ONLY.
Once an order has been completed there are no cancellations or refunds. We understand that items may look and fit differently once you get them. If you are not completely satisfied with your online purchase, you may return it within 3 business days for a STORE CREDIT (less shipping fees) or exchange (less shipping fees). The item is considered a final sale on the fourth day following your purchase date.
Returns and exchanges for online orders are only accepted within 3 days of receipt by customer. We accept items that have not been WORN, WASHED OR ALTERED and ALL TAGS MUST BE ATTACHED. ALL accessories (sunglasses, jewelry, scarves, headwear, handbags, etc.) are FINAL SALE. ALL SALE and DISCOUNTED ITEMS ARE FINAL SALE. All returned items should be sent back fully insured by USPS or other carrier. All shipping for returns/exchanges will be paid by the customer. Please obtain a tracking number for your records.
PLEASE CONSIDER THIS BEFORE YOU PURCHASE!
Store credits will be applied to your store account. You must have a store account to receive your credit. Please make sure you have created a store account before submitting a return.
If you do not already have a store account, click the link below:
At this time Char’s Boutique ships merchandise to locations within the United States. Purchased items will be shipped within 3-5 business days after the date of purchase (excluding weekends).
Next day shipping is available upon request for an additional shipping charge. You will be notified of the additional shipping charge at the time of purchase. Being that there is no signature required upon delivery, you will be 100% responsible if your package is lost, stolen or missing. No refund will be issued.
During holidays there will most likely be a delay with shipping. Please add a 1-3 day window (excluding weekends) in addition to the 3-5 business days (excluding weekends) shipping policy.
*COVID 19 UPDATE: There may be shipping delays due to the current Covid-19 crisis. We are processing orders in a manner that ensures safety for all parties involved. Please note, that shipping companies are also experiencing delays, including USPS, our primary shipping entity. We appreciate your patience as we all maneuver through these uncertain times.
We are not responsible for lost or stolen shipments. Please contact your local post office for any questions concerning lost or stolen packages.
Please note, shipping costs are NON-REFUNDABLE! Should you have any questions regarding your order, please forward an email to firstname.lastname@example.org